Coordinator, Investigations (based in Kamloops or Vancouver)

Why you should work with us

At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

• Flexible work hours
• Robust wellness program with free onsite yoga, bootcamp, running club and more
• Competitive compensation
• Company paid Flexible Health and Dental plan for you and your family
• Defined Benefit Pension Program
• Leadership and professional development programs

Why our Kamloops office rocks

The City of Kamloops offers a relaxed lifestyle with an abundance of recreational opportunities and a close-knit community of welcoming people. It has been home to the BCLC head office since 1985 and features:

• A subsidized cafeteria with healthy and delicious food choices
• Free gym
• Free parking and easy access to transit
• Close proximity to parks, trails and other recreation amenities

Job Summary:

The Investigations Coordinator provides specialized, dedicated support to the Investigations department and is accountable for building strong relationships with internal stakeholders by facilitating communication and providing investigative support and coordination between Investigators on a number of investigative matters. In addition, the Investigations Coordinator assists Management by acting as a liaison with various external agencies (Law Enforcement, GPEB, CBSA etc.)

Key Accountabilities:

• Assist Investigators with the preparation of investigation documentation and/or the electronic disclosure of materials by identifying various types of documents in order to classify records according to established BCLC Business Rules; convert various types of reports and data into electronic formats; incorporate data, such as photographs, and video clips, into the database; redact information as required
• Assists Management and the Investigators with electronic file and administrative needs throughout the cycle of investigations, including Ticket History and TMIR searches
• Conducts investigation support duties in relation to Investigations Case Management and acts as a liaison with various external agencies (Law Enforcement, GPEB, CBSA etc.).  Reviews evidence to ensure it complies with disclosure standards, vets personal, sensitive and non-disclosure information, resolves issues, provides advice on electronic disclosure and file management issues and constructs electronic report by scanning and converting all documents in preparation for inclusion in Report to Crown Counsel (RTCC).
• Consults with internal and external stakeholders and partners to determine information requirements in areas such as investigations (investigative files, document management, profile composition); and disclosure of material.
• Extracts relevant information from operational investigative file(s) to create disclosure and other operational reports, which are organized, indexed and searchable. Based on legal requirements and through the application of standardized file management practices, determines and categorizes information as required.
• Ensures data security, integrity and compliance with established policies, procedures and legislated regulations governing data access and use.
• Makes regular recommendations for new approaches to business support work and issues resolution; demonstrates creativity regularly in developing innovative ways of completing work and solving issues; continuously improves processes and procedures within the department.
• Performs other duties as required.

Minimum Required Qualifications

Required Knowledge, Skills and Abilities

Considerable knowledge of the technical aspects for SalesForce, iTrak and other information management systems specific to the storage, functionality of the systems as they relate to the composition, preparation and extraction of information for Investigations.

Considerable knowledge of policy, procedures and practices related to security of information, storage of classified and/or sensitive information and related privacy legislation.

Thorough knowledge of the Gaming Control Act, Criminal Code of Canada, Privacy Act, Canada Evidence Act, along with BCLC internal Policies and Procedures.

Exceptional verbal, written and interpersonal skills and ability to establish and maintain effective working relationships with a wide variety of internal and external contacts. Ability to work in a fast-paced team environment. Ability to process highly confidential and sensitive material with discretion.

Education and Experience

• A post-secondary certificate or diploma in criminology and/or business administration;
• 2 - 3 years recent, related investigations experience;
• A Certified Anti Money Laundering Specialist (CAMS) or equivalent qualification or working towards CAMS certification is preferred;
• Experience with court related evidence disclosure would be an asset;
• An equivalent combination of education and experience may be considered.

Technical Requirements

• Understanding of current court disclosure requirements;
• Knowledge of the methods, techniques and processes employed in searching databases, and assessing, compiling and presenting information;
• Solid planning and organization skills;
• Solid written and oral communications skills;
• Solid interpersonal skills;
• Proficient in MS Office suite and office software/systems, including Excel, Visio, WebEx, Salesforce.com, SAP, ADOBE;
• Ability to maintain strict confidentiality;
• Ability to effectively build relationships within various internal and external stakeholders;
• Ability to work independently within established deadlines, extreme time constraints and to handle situations with tact and diplomacy;
• Excellent knowledge of office procedures and processes with a good understanding of protocol;
• Ability to work with a high degree of accuracy and superb attention to detail.
• Familiar with FINTRAC, Proceeds of Crime (Money Laundering) and Terrorist Financing Act of Canada (PCMLTFA) and Criminal Code;

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada