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Senior Analyst, Applications Support

Date: Aug 10, 2019

Location: Kamloops, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with free onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs

Why our Kamloops office rocks


The City of Kamloops offers a relaxed lifestyle with an abundance of recreational opportunities and a close-knit community of welcoming people. It has been home to the BCLC head office since 1985 and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Free gym
  • Free parking and easy access to transit
  • Close proximity to parks, trails and other recreation amenities


Job Summary:


The objective of the Senior Applications Support Analyst role is to manage and execute the delivery of professional, technical, and analytical services and solutions to the organization for related eGaming software.  The role is also responsible for production support of the software solutions, including managing the lifecycle of assigned incidents, problem resolution and vendor escalations. 


The Senior Applications Support Analyst acts as a consultative partner by providing subject matter expertise, analysis and advice to internal stakeholders within BCLC as well as well as external to the organization to enable the business to provide technical products and services efficiently and effectively.


This role is subject to the requirement for after-hours support.




  • Proactively resolves complex technical issues and demonstrates innovative thinking by regularly making recommendations for new approaches to technical work and broader issues resolution. . Proactively researches, recommends and applies the latest technology and industry best practices and standards.
  • Works with Business Analysts to ensure requirements are clearly captured.
  • Works with the solution design and delivery teams to ensure requirements are clearly captured and used as input into the solution design and delivery processes.  Monitors the solution design and delivery processes to ensure any gaps in requirements are filled; working back with the Business Analysts if necessary.
  • Resolves any defects in requirements identified by the Quality Assurance or other teams.
  • Provides technical, analytical and subject matter expertise for enterprise-wide IT solution enhancements and production support.
  • Identifies, develops and maintains materials needed for operational run-state of a given solution, including creation and maintenance of knowledgebase(s) as required.
  • Conducts and/or coordinates varied and moderately complex technical troubleshooting work related to the eGaming application to ensure the effective and efficient use of software for the eGaming product offered through various channels by directing vendors and BCLC staff.
  • Coordinates technical enhancements and upgrades for the eGaming software being supported.  Must assess, identify and coordinate the technical teams required to fulfill all aspects required in delivering  enhancements to a solution to meet business needs
  • Participates in other specialized information technology related tasks


Minimum Required Qualifications:


Education and Experience

  • Post-secondary education in information technology supplemented by industry recognized professional courses;
  • 3-5 years progressively responsible experience in a programming and/or analysis environment;
  • Experience in Information Systems: design, development, support and management is required;
  • Vendor management experience would be an asset;
  • An equivalent combination of education and/or experience may be considered.


Technical Requirements

  • Strong communication skills including both technical and business writing, documentation and presentation skills;
  • Demonstrated experience in business and process analysis and improvement;
  • Familiar with relational database design and programming;
  • Excellent interpersonal skills;
  • Excellent problem solving and analytical thinking/innovation;
  • Exceptional time management and multi-tasking skills;
  • Excellent problem solving, analytical and innovative thinking;
  • Strong computer skills – MS Office Suite;
  • Understanding of B.C. gaming industry would be an asset.

Working Conditions:

  • Must be able to work flexible hours and provide after-hours support as needed.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada



Job Segment: Information Systems, Developer, Database, QA, Quality Assurance, Technology, Quality

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