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Senior Specialist, Player Health Programs and Integration (FT, Perm)

Location: 

Remote (BC only), BC, CA

Job Function:  Communications and Social Responsibility


Overview:

BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Social Purpose & Player Experience division at BCLC means you’ll be working with a dedicated group of talented professionals in Communications, Community & Stakeholder Engagement, Public Affairs, Player Health, Customer Support Operations, Business Intelligence, Marketing, CRM and Loyalty and Player Experience. As a Crown Corporation that earns more than a billion dollars in annual profit, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of a bigger picture. BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.


At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours, transactions and relationships – in the most important sense of life, livelihood, meaning, and well-being – nobody loses, and every person we touch comes out ahead.


Social Purpose is the driving force of our business, our opportunity to create a better world through innovation, engagement, and connection. BCLC aims to provide something unique that not only fills a need, but provides value to the province. Join the team responsible for telling our story, building stakeholder relationships, connecting with communities, and achieving our strategic vision for player-centred sustainable growth.
 

Job Summary:


This position supports BCLC’s strategy for Player Health by developing and executing programs and player support initiatives to reduce gambling-related harms and increase safer play. The position works closely with business units to support the development and imbed player health within operations. As well, this position supports and guides the development and execution of player health insights generation across the organization through primary market research, business intelligence and program evaluations to assess success in meeting intended impacts. 
 

Key Accountabilities:

  • Provide critical support and consultation for the development and execution of new programming that furthers BCLC’s Player Health strategy, including messaging content, player health assessments and special populations.
  • Acts as an expert advisor in the development and execution of primary research and provides analysis of key player health/responsible gambling indicators.
  • Develops proactive, relevant, and actionable insights across the organization using market research and analytics.
  • Establishes working relationships throughout the organization to support the key commitment of the player health strategy to embed player health in operations. 
  • Provides project management support for the development and implementation of new RG tools, player support initiatives and their integration among business units.
  • Supports development and execution of program evaluations and research to evaluate the impact of new programming. Evaluation methodologies include surveys, focus groups, and other quantitative and qualitative approaches as appropriate.
  • Recommends departmental plans and strategies, provides recommendations for new approaches to departmental practices and procedures to improve efficiency and methods for issue resolution.
  • Monitors developments in the Responsible Gambling field and identifies opportunities for program enhancement or development by maintaining current awareness of responsible gaming issues and emerging RG standards. Prepares related recommendations. 
  • Proactively develops, maintains, and manages strong collaborative relationships with internal departments, vendors/suppliers, service providers and regulatory bodies to ensure that information and commitments are met. 
     

Minimum Required Qualifications:
Education and Experience

  • A degree or diploma in a relevant discipline (Business, Social Sciences, Health Promotion)
  • 4 to 6 years recent, related progressive experience
  • An equivalent combination of education and experience may be considered
     

Technical Requirements

  • Sound knowledge of principles, concepts, practices, and techniques in the areas of research, prevention, marketing, communications, and social responsibility
  • Proven ability to manage large scale projects and program developments
  • Proven ability to simplify complex sets of data to create understanding and to work with large amounts of information to provide actionable insights
  • Demonstrated ability to build strong and trusting relationships with managers, employees, and peers
  • Proactive and responsive to emerging issues
  • Strong interpersonal, conflict resolution, problem solving, written and verbal communication skills
  • Excellent organizational and planning skills with a strong attention to detail; meets tight timeframes and commitments and is accountable for results
  • Excellent problem solving and analytical thinking/innovation
  • Exceptional time management and multi-tasking skills
  • Possess initiative and responds on a proactive basis, anticipating needs
  • Strong business acumen with a results-oriented focus
  • Believes in continuous improvement and driven to question and improve processes, systems, practices as appropriate
  • Strong ability to maintain confidentiality; possesses diplomacy and tact
  • Solid knowledge of MS Office Suite


Additional Information:

  • Effective November 22, 2021, BCLC requires all employees to be fully vaccinated (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.
  • To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQIA+ community.
  • BCLC values work life balance and offers remote work options for its employees.
  • Relocation assistance is available for successful job candidates.
  • If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to recruitment@bclc.com.
  • For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/
     

Please Note: 
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.


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