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Business Centre Representative (FT, 12 mths) - Vancouver

Location: 

Vancouver, BC, CA

Job Function:  Finance Corporate Services and Internal Audit


Overview:

BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Finance & Corporate services team at BCLC means you’ll be working with a dedicated group of talented professionals in Corporate Accounting, Financial Planning & Analysis, Procurement, Business Continuity, Facilities, and Business Services.

The financial management of a complex organization including lottery operations, casino & community gaming, and eGaming business units, which collectively took in over $1.4 billion in net income last year falls within this group.
 

Working with revenues of well over half a billion dollars in fiscal 2019, an increase over the previous fiscal year, approximately 20% of BCLC’s total revenues which represents BCLC’s largest player base, our Lottery finance operations group is responsible for recording the gross gaming wagers and direct costs related to Lottery operations including manually recording lottery transactions, ILC funding and reimbursements, instant game management and more.
 

As a Crown Corporation that earns more than a billion dollars in annual revenue, BCLC’s commitment to giving funds back to the province is an integral part of our business, but still only one piece of the picture. At BCLC, we exist to generate win-wins for the greater good. We believe everything we do must benefit the well-being of all involved. Through our Social Purpose, we aspire to make sure, in all of our endeavours and transactions and relationships – in the most important sense of life, livelihood, meaning, and well-being – nobody loses, and every person we touch comes out ahead.  BCLC is committed to creating a welcoming workplace where everyone feels safe, included, and valued. For us, that means building a team that reflects the diversity of the communities we serve. We all are winners when differences are respected, valued and celebrated.
 

Job Summary:

The Business Centre Representative oversees the effective day-to-day operations of the Business Centre.  The role works closely with internal customers to ensure the accurate and timely delivery of Business Centre job requests ensuring that jobs are appropriately branded and completed in a cost effective manner.  The Business Centre Representative coordinates all job requests; prioritizing, assigning and reviewing to ensure customer expectations are met. Additionally, the role is responsible for supporting corporate document design projects from a design and desktop publishing perspective.
  

Key Accountabilities:

  • Partners with Creative Services and Corporate Communications on corporate document design projects.
  •  Applies desktop publishing skills, and graphic design software knowledge for the purpose of setting up files for the pre-production phase of the print production process.
  • Negotiates cost savings and provide cost analysis to internal customers.
  • Identifies opportunities to evolve our products and services through innovation in process, equipment improvements and work flows. 
  • Multitasks, re-prioritizes and manages competing job requests depending on deadlines and manage customer expectations through proactive and timely communication with internal stakeholders.  
  • Works closely with internal customers to understand job requirements and to provide feedback on BCLC brand compliance and opportunities to complete the job in a cost effective manner.
  • Acts as the final quality assurance checkpoint to ensure a high degree of accuracy and attention to detail on all job requests.
  • Day to day operations including completing intermediate to high level job requests, machine maintenance, arranging service calls to various vendors. 


Minimum Required Qualifications:
Education and Experience

  • High School Diploma;
  • 2 - 3 years of related experience in a progressive business centre or desktop support environment;
  • Operational experience with Xerox Make Ready or Process Manager software would be an asset;
  • Experience working with Adobe InDesign, Illustrator, Acrobat and Photoshop in a desktop publishing and design capacity;
  • An equivalent combination of education and/or experience may be considered.
     

Technical Requirements

  • Excellent organization skills and proven ability to effectively multitask;
  • Excellent written and verbal communication skills;
  • Excellent problem solving and analytical thinking/innovation;
  • Ability to work closely with others internally and externally in a highly collaborative environment;
  • Ability to use initiative and work independently;
  • Ability to work with a high degree of accuracy and attention to detail;
  • Technical knowledge of Microsoft Word (styles usage, mail merges), Excel, PowerPoint, Visio, and Adobe Acrobat, InDesign, and Illustrator;
  • Ability to troubleshoot issues with equipment used in a Business Centre environment – i.e. Plotter, Multifunction devices, bindery machines, laminating machine, etc.


Additional Information:

  • Effective November 22, 2021, BCLC requires all employees to be fully vaccinated (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.
  • To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the 2SLGBTQAI+ community.
  • BCLC values work life balance and offers remote work options for its employees.
  • Relocation assistance is available for successful job candidates.
  • If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to recruitment@bclc.com.
  • For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/

Please Note: 
This opportunity will remain open until a qualified candidate pool has been established.
Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.


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