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Product Manager, Enterprise Player Account (FT, Perm)

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Date: Oct 14, 2021

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

At BCLC, we play fair.  We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services. 

At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we've evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.


Job Summary:
The Product Manager, Enterprise Player Account, is responsible for defining and leading the strategy and execution of a BCLC enterprise account experience and solution for our players. This roles plays a key enterprise leadership role, clearly communicating the player value proposition and working with existing account teams to develop an enterprise strategy and roadmap. As the player experience expert and they will be the decision maker on customer experience design and any solutions to be implemented. 


They will build key functional relationships with Product, Marketing, Technology, Operations and others to execute their strategy. They will lead and manage any vendor relationships that will be needed to support the strategy. They will tie their strategy to execution by defining and reporting on success based on Key Performance Indicators (KPIs).  
Key Accountabilities:

•    Leads the Enterprise Player Account strategy and roadmap working across existing product teams and business channels based on customer needs and insights, to deliver on the roadmap.  
•    Collaborates with key stakeholder groups to ensure the Enterprise Player Account strategy aligns to the overarching Player Experience strategy. 
•    Actively manages the product backlog, prioritizing it according to business value.  
•    Leads the mission for the product team, including communicating the business unit vision that contributes to the development of user stories.  Leads the prioritization, planning and breakdown of work for the product team, continuously bringing forward opportunities to enhance the customer experience and better manage customer relationships. 
•    Secures and manages resources necessary to deliver the product, including the engagement of specialists across the organization, and contracts needed to deliver the product.
•    Provides clear marketing, business operations and finance requirements to delivery teams.  
•    Manages any business case budgets and plans for any ongoing operational costs that will be required to support the new solution. 
•    Identifies risks related to the product, develops and implements risk mitigation strategies and reports on risks.  
•    Participates in the product team’s agile ceremonies such as planning sessions, stand-ups, retrospectives, and sprint review meetings.  
•    Facilitates cross-functional workshops to drive decisions and consensus across functional areas.  Collaborates with other product owners on the prioritization of cross-team dependencies and deliverables required by other product teams.
•    Negotiates with leaders and other stakeholders to remove team impediments, issues and blockers, including escalating to the appropriate levels within the organization when they cannot be resolved at the team level.  
•    Reports to stakeholders, including the Chief Customer Officer, Director or other product teams on the progress their strategy and roadmap. 
•    Prepares high quality regulatory facing documents as required for lottery compliance and facilitate product review sessions as required to support regulatory approval for new developments. 


Minimum Required Qualifications:
Education and Experience

•    A diploma or degree in a business, commerce, engineering, project management, computer science, or other related discipline;
•    5-7 years in a product management, and or project management capacity; 
•    Experience working in and leading cross-functional business and technology teams;
•    Experience managing vendor and customer relationships; 
•    Product Management certifications such as Pragmatic Marketing, Agile and or Scrum are an asset; 
•    An equivalent combination of education and/or experience may be considered.


Technical Requirements
•    Strong understanding of defining and communicating customer needs and value; 
•    Strong business technical acumen and proven ability to develop and communicate a vision to cross-functional business and technology teams;
•    Strong understanding of existing BCLC account solutions and key technologies to required to deliver the ideal experience; 
•    Solid understanding of Agile product management;
•    Solid understanding of key consumer trends and technologies is an asset;
•    Strong product management skills; 
•    Strong relationship building skills and experience working with customers and vendors;
•    Strong analytical, problem solving and issues management skills;  
•    Exceptional communication and presentation skills including the ability to communicate complex business technology strategies; 
•    Exceptional multi-tasking skills and time management; 
•    Excellent stakeholder management experience; 
•    Excellent interpersonal skills;
•    Strong skills in Microsoft Office; Word, Excel, Visio, Project.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

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