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Product Manager, Retail Integration

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Date: Jan 25, 2019

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with free onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs

Why our Vancouver office is so awesome


Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Free parking
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway


Job Summary:

The Product Manager is responsible for defining and leading the execution of a product strategy and roadmaps. Acting as the business expert and decision maker on technical design and customer experience, they are able to understand and communicate key customer requirements to technical delivery teams. They work directly with Marketing, Sales, Operations, Business Technology and key vendors to define product Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to maximize business performance while minimizing internal operating costs.  


They provide a product vision and leadership across the organization and build key cross-functional working relationships with our vendors and internal teams to manage our highest volume terminal networks.


Key Accountabilities:


  • Manages and maintains an up to date Product Strategy including the technical, marketing and vendor product roadmaps based on customer needs and insights.  
  • Partners with internal business technology, operations and support teams to deliver on product strategy and roadmaps.
  • The subject matter expert on customer experience and ensures customer and marketing requirements are communicated to technical delivery teams.
  • Produces high quality business requirements to ensure design and development changes are effectively managed through the Lottery Delivery Queue (LDQ).
  • Develops, maintains and reports on KPIs and SLAs to track solution performance vs target.
  • Manages the product development budget for business cases and the LDQ.
  • Executes senior level business, IT and operations pre-sales customer presentations to support the sales team securing new partnerships as required.  
  • Collaborates with the business development / sales team to produce high quality customer planning documentation, including Implementation Charters and Store Designs to execute new retail opportunities.   
  • Writes and manages business cases for new projects as required.
  • Builds and maintains business relationships with key vendor(s).
  • Prepares high quality regulatory facing documents as required for lottery compliance and facilitate product review sessions if and when required to support regulatory approval for new developments.






Minimum Required Qualifications

Education and Experience

  • A diploma or degree in a business, commerce, engineering, project management, computer science, or other related discipline.
  • 4-6 years in a product management, and or project management capacity.
  • Experience working in and leading cross-functional business and technology teams.
  • Experience managing vendor and customer relationships.
  • An equivalent combination of education and/or experience may be considered.
  • Product Management certifications such as Pragmatic Marketing, Agile and or Scrum are beneficial.


    Technical Requirements

  • Strong business technical acumen and proven ability to develop and communicate a vision to cross-functional business and technology teams.
  • An understanding of retail technologies and solutions such as POS systems and standalone vendor terminals as asset.
  • Strong skills in Microsoft Office; Word, Excel, Visio, Project;
  • Strong product management skills - experience leading content development projects would be an asset;
  • Strong relationship building skills – customer sales and vendor management experience are an asset;
  • Strong analytical thinker; 
  • Exceptional communication and presentation skills including the ability to communicate complex business technology strategies;
  • Exceptional problem solving and issues management skills;
  • Exceptional multi-tasking skills and time management;
  • Excellent stakeholder management experience;
  • Excellent interpersonal skills;
  • Solid knowledge of content management retail solutions  is an asset;
  • Solid knowledge of retail technological trends (e.g. Near Field Communications, Digital Signage) is an asset;
  • Working knowledge of SAP and is an asset;


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada.

Job Segment: Engineer, ERP, Law, Outside Sales, Marketing, Technology, Engineering, Legal, Sales

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