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Advisor, GameSense (Permanent, On-Call) - Castlegar

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Date: Sep 1, 2021

Location: Castlegar, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs


Why our field staff roles are so unique


As a field staff member, you’ll have the opportunity to work onsite at one of our partner locations or be mobile – meeting with different stakeholders throughout the day. These roles enjoy a non-traditional work environment with perks like:

  • Opportunity to work closer to home
  • A large amount of autonomy in your work
  • Potential to work at different times/days that better fit your lifestyle
  • Lots of variety in your day-to-day work


Job Summary:
The GameSense Advisor (GSA) provide a range of customer information services in support of BCLC’s Player Health strategy at specified gaming venues in B.C. GSA’s staff the GameSense Information Centres (GSICs) to provide education on player health strategies and problem gambling resources; support venue staff to reinforce Appropriate Response Training principles; and provide assistance in addressing customer situations related to problem gambling, including support with the voluntary exclusion sign-up process.  

This role requires travel, the ability to work flexible hours and provide shift coverage as necessary.


Key Accountabilities:
•    Delivers educational programming at GameSense Information Centres to foster customer knowledge, perception and understanding of safe gambling practices, playing within limits, and how games of chance work. Maintains expertise in the Responsible Gambling and Public Health fields. 
•    Builds customer awareness of player health and problem gambling prevention. Where necessary, provides confidential referrals to problem gambling services such as counselling or other community resources. 
•    In consultation with onsite security personnel and/or other gaming staff and management, provides assistance to individuals concerned about their gambling, or that of someone close to them. This includes assisting individuals with Voluntary Self-Exclusion (VSE) enrollment and those in breach of the VSE Agreement. 
•    Proactively develops and manages strong collaborative relationships with gaming service providers, security personnel, BCLC site staff and the province’s problem gambling prevention and counselling service providers. 
•    Provides support for the delivery of Responsible Gambling-related training programs, including Appropriate Response Training (ART).
•    Supports the implementation of program evaluations. 
•    Maintains accurate customer and staff interaction data. 
•    Provides regular input into departmental plans and strategies and participates in the development of recommendations for new approaches to practices and procedures to improve efficiency and methods for issues resolution. 

Minimum Required Qualifications:
Education and Experience

•    Degree or Diploma in Social Sciences, Health Promotion, Education or related discipline;
•    2 to 3 years experience in customer relations, human services or communications; 
•    Experience in the delivery of educational programs, promotions or events;
•    An equivalent combination of education and/or experience may be considered.


Technical Requirements
•    Sound knowledge of principles, concepts, practices and techniques in the areas of customer service, communications and education;
•    Outstanding skills in customer relations, with consideration and judgement to be sensitive to the needs of individuals experiencing distress;
•    Demonstrated record of translating program objectives into creative and engaging customer programming/education execution;
•    Understanding of and commitment to concepts of prevention and awareness; 
•    Understanding of cultural and linguistic sensitivities;
•    Demonstrated ability to build strong and trusting relationships with managers, colleagues and community/business partners;
•    Strong interpersonal, conflict resolution, problem solving, written and verbal communication skills;
•    Exceptional time management skills;
•    Possess initiative and responds on a proactive basis, anticipating needs of customers; 
•    Strong ability to maintain confidentiality; possesses diplomacy and tact;
•    Solid knowledge of MS Office Suite, database entry and internet;
•    Fluency in a second language would be a benefit, but not required. 


Working Conditions
•    Ability to travel;
•    Satisfactory security clearance, including criminal record check;
•    Ability to work flexible hours and provide shift coverage, as required.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be a minimum of 19 years of age to work at BCLC.

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