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Senior Technician - Cowichan (FT, Permanent)

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Date: Apr 22, 2021

Location: Cowichan, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs


Why our field staff roles are so unique


As a field staff member, you’ll have the opportunity to work onsite at one of our partner locations or be mobile – meeting with different stakeholders throughout the day. These roles enjoy a non-traditional work environment with perks like:

  • Opportunity to work closer to home
  • A large amount of autonomy in your work
  • Potential to work at different times/days that better fit your lifestyle
  • Lots of variety in your day-to-day work


Job Summary:
The objective of the Senior Technician role is to provide a senior level of technical maintenance and repair to BCLC equipment, ensuring integrity and efficiency in the delivery of casino entertainment, and may be required to provide leadership to one or more Technicians at specific sites.  In addition, completion of projects to enhance the player experience as a part of a team and individually is expected.  The Senior Technician will develop and maintain working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodies. 


Regular training opportunities will be provided as technology changes with new equipment arrival.  BCLC promotes internal growth and has a large suite of educational courses available to learn new skills and upgrade existing skillsets.  A robust performance management program focusing on employee goals is provided with employment.     


This position may provide service at more than one location, which would involve travel.


Key Accountabilities:
•    Conducts varied and moderate to complex technical work related to repairs and maintenance of all casino gaming equipment;  resolves more complex, escalated issues from team members as applicable;
•    Plans, implements and leads projects to enhance the player experience;

•    Provides leadership, mentorship and guidance to team members as required;

•    Works to resolve complex, sensitive and confidential issues ensuring their outcomes and with integrity; 
•    Collaborates with peers and Service Providers  to proactively and reactively resolve both technical and player issues;
•    Develops and maintains working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodies; 
•    Completes regular training courses provided by BCLC;
•    Take an active role in professional development provided and focus on continuous improvement.

Minimum Required Qualifications:
Education and Experience

•    Recognized technical degree or diploma in electronics or technology support;
•    3 to 5 years of previous technical (hardware) experience or related background preferred; 
•    Or a combination of education and/or experience will be considered;
•    Previous customer service experience is preferred


Technical Requirements:
•    Ability to comprehend and apply internal control concepts, verifications and procedural review requirements;
•    Ability to compile and analyse information and make informed decisions;
•    Strong initiative, with the ability to work independently and as part of a team;
•    Organizational skills that include attention to detail and the ability to prioritize;
•    Ability to deal with sensitive matters with integrity and a degree of diplomacy, tact and confidentiality;
•    Excellent written and verbal communication skills;
•    Excellent problem solving, troubleshooting, and analytical thinking/innovation;
•    Strong computer skills – MS office suite;
•    General business acumen is an asset
•    Develop an understanding of Casino operation and associated repairs;
•    Develop an understanding of Casino Standards, Policies and Procedures;
•    Develop a thorough knowledge of the gaming systems and modules, the communications rack and its functionality.


Working Conditions:
•    Ability to work flexible hours (shift work);
•    Ability to work at multiple locations within a set region;
•    Ability to lift 25kg is required.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be a minimum of 19 years of age to work at BCLC.

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