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Senior Technician (Perm FT, Duncan)

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Date: Feb 27, 2019

Location: Duncan, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us

 

At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs

 

Why our field staff roles are so unique

 

As a field staff member, you’ll have the opportunity to work onsite at one of our partner locations or be mobile – meeting with different stakeholders throughout the day. These roles enjoy a non-traditional work environment with perks like:

  • Opportunity to work closer to home
  • A large amount of autonomy in your work
  • Potential to work at different times/days that better fit your lifestyle
  • Lots of variety in your day-to-day work

 

Job Summary:

The Senior Technician provides advanced on-site technical expertise to site management and staff. The Senior Technician ensures the efficient and effective operation of BCLC gaming services.  In specific locations, the Senior Technician provides formal leadership and supervision to team members. 

 

Key Accountabilities:

  • Draws on extensive product knowledge and expertise in technical equipment to perform installation, maintenance and repair as required and as required, provides direction/guidance to others, including input into their development, identifying competency gaps, and may recommend training.
  • Provides customer service work related to directing and providing leadership to the service provider as well as facilitating client relations with players with respect to gaming policies and procedures and contributes to the development of gaming and operational practices within the confines of corporate standards.
  • Proactively and reactively resolves complex, sensitive and confidential issues ensuring their outcomes and their integrity and liaises with Service Providers in providing customer service and dispute resolution.
  • Recommends aspects of the department’s plans and strategies and provides qualitative analysis and feedback of gaming related statistics for budget purposes and customer surveys, including analysis of revenue as required.
  • Provides assistance in support of problem gambling initiatives, as well as identifies marketing opportunities, including overseeing and evaluating campaigns.
  • May provide formal leadership to team members and ensures that team members have the skills required to meet required objectives. Provides significant input into the development of others and identifies competency gaps in others and may recommend training.

     

    Minimum Required Qualifications

    Education and Experience

  • Recognized technical diploma or degree in electronics or technology support ;
  • 3 - 5 years directly related technical hardware experience;
  • Demonstrated leadership skills and previous customer service experience;
  • An equivalent combination of education and/or experience will be considered.

 

Technical Requirements

  • Ability to compile and analyze information and make informed decisions based on timeliness, cost implications, effect on operations, and effect on player relations;
  • Proven ability to deal with sensitive matters with a high degree of tact and diplomacy;
  • An entrepreneur with strong initiative, the ability to work independently while providing direction to others and to work hours that respond to the needs of current activities and projects;
  • General business acumen and the ability to comprehend and apply internal control concepts, verifications and procedural review requirements;
  • Proven customer, technical and systems support skills;
  • Superior organizational skills with the ability to prioritize items;
  • Excellent oral and written communication skills, including the ability to compile reports and provide feedback from facility level to management;
  • Excellent innovation in problem solving and analytical thinking;
  • Experience with installations, integrations and product recommendations;
  • Strong computer skills – MS office suite;
  • Excellent technical knowledge on various types of gaming equipment including gaming accounting systems, telecommunications hardware and firmware;
  • Preference for knowledge of BCLC Rules & Regulations respecting Lotteries and Gaming, the Casino or Bingo and CG Operational Services Agreement, Casino and Bingo and CG Standards, Policies and Procedures
  • Proven Motivational skills

 

 

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada.


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