Systems Administrator 3 - Enterprise Observability

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 2940 Virtual Way, Vancouver
• 74 Seymour Street W, Kamloops

This is a Permanent, Full Time opportunity

Expected Salary Range: $87,530.00 - $109,414.00 - $136,768.00

• Our typical hiring range will be +/- 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary

The Systems Administrator 3 acts as a senior technical resource in application/service architecture, application design and delivery, translating business and technical requirements into enterprise system solutions by defining and developing technical solution architectures and functional/non-functional designs for Platform and Product teams. This role partners with diverse stakeholders on leading and delivering enterprise system solutions, including Product Owners, Enterprise Architects, business stakeholders, as well as a variety of technical and business subject matter experts.
This role will primarily support BCLC's Enterprise Observability capability and the administration, integration, support and continuous improvement of enterprise monitoring and observability platforms, including Dynatrace. The role provides senior technical expertise and implementation guidance to support effective monitoring, application performance management, operational visibility and service assurance across BCLC.

Key Accountabilities

• Acts as a technical leader translating business requirements and providing technical and impact analysis to deliver enterprise system solutions.
• Administers, configures, integrates, upgrades, and supports enterprise monitoring and observability platforms, including Dynatrace, ensuring they remain available, secure, scalable, and supportable
• Designs and implements monitoring, observability, and operational support solutions across applications, infrastructure, cloud, container platforms, and digital services.
• Contributes to the Enterprise Architecture and the wider Architecture Community of Excellence (COE) to provide significant input and recommendations on Architecture Strategy, Enterprise Domain Roadmaps, Principles, Standards, and
• Reference Architectures throughout the organization.
• Takes a lead role in addressing complex incidents, leveraging enterprise monitoring and observability platforms to support troubleshooting, root cause analysis, and service restoration.
• Demonstrates innovation and regularly makes recommendations for new approaches to technical work and broader issues resolution.
• Awareness of emerging technologies to provide advice and recommend solutions and opportunities to business and technology stakeholders. Participates in Development Community of Practice and/or COE’s to ensure alignment with development trends, technology, and approaches.
• Conducts thorough reviews and ensures technical solutions are aligned with the overall Enterprise Architecture Principles, Strategy, Roadmaps, and that they are implemented in adherence with designs.
• Collaborates with subject matter experts to define non-functional requirements, including monitoring, alerting, reliability, and operational support requirements.
• Develops integrations and automation using APIs, scripting, and related enterprise tooling to improve monitoring, operational workflows, and platform administration
• Utilizes industry-standard approaches and a deep understanding of enterprise systems and their integration points to identify gaps and recommend creative solutions to technical work.
• Leads the development and continuous improvement of standards, policies, procedures, and methodologies; and communicates technical solutions using agreed upon standard documentation processes.
• Leads Proof of Concepts or Architectural Spikes as required, including evaluation of monitoring, observability and telemetry technologies where appropriate
• Provides informal leadership through coaching, training, and mentoring peers, and other staff members, fostering their professional growth, and contribute to a collaborative and learning-oriented team culture.
• Acts as a delegate for their leader as required.

Qualifications

A combination of education, experience, and demonstrated skills may be considered.

Education & Experience

• A Bachelor’s degree in a related discipline, supplemented by industry recognized professional courses;
• 4 to 6 years of relevant experience in medium to large sized environments, including a minimum of three years’ experience in a senior systems administration, platform engineering, DevOps, monitoring, observability, development, or related technical role
• Relevant certifications for Dynatrace, Red Hat Linux, VMware, Windows, Kubernetes, service management, AWS, Azure, or related technologies would be an asset
• Experience administering and optimizing Dynatrace or comparable enterprise observability platforms, including monitoring configuration, alerting, dashboards, integrations, automation, APIs, and operational troubleshooting.

Knowledge & Technical Skills

• Solid knowledge and experience with vendor management;
• Advanced skills in:
  • Installation, troubleshooting and administration of hyperconverged infrastructure and virtual environments;
  • Cloud environments;
  • Medium to large datacenter environments;
  • Active Directory, DNS, and DHCP;
  • Automation platforms, scripting, APIs, and system integrations;
  • Administration of systems; including troubleshooting, performance analysis, telemetry analysis, and scripting.
  • Source code management, artifact management and repositories.
  • Hypervisors, Java, TCPIP networking and Containerization;
  • Load balancer techniques, Security Certificates (SSL); Monitoring software tools for trouble shooting issues;
  • Administration, configuration, integration, and troubleshooting of enterprise monitoring or observability platforms, including Dynatrace or comparable technologies;
  • Knowledge of application performance monitoring and observability practices across applications, infrastructure, cloud, and container environments;
  • Familiarity with OpenTelemetry and modern telemetry standards would be an asset
  • Extensive experience in delivering design and development in an Agile Environment;
  • Extensive experience in information management, data modeling, data analytics, database design and development;
  • Advanced technical writing skills, and able to write reports and document procedures;
  • Proficient user of Microsoft Office Suite: Word, Excel, Outlook, etc.

Competencies

• Exceptional attention to detail and accuracy;
• Advanced business acumen;
• Advanced communication and presentation skills, with an ability to communicate and address issues at all levels of the organization and with external stakeholders;
• Advanced time management, organizational and multi-tasking skills to manage multiple concurrent objectives, projects, groups, or activities;
• Extensive experience with complex problem solving analytical and innovative thinking with ability to adapt in a fast-paced environment with changing priorities;
• Advanced demonstration of team leadership skills including the ability to act as a change agent to champion continuous change and improvement;
• Able to interpret and translate ambiguous situations into structured and clearly defined deliverables;
• Experience in Leading a team (directly or indirectly), strong team player with intermediate to expert skills in facilitating and encouraging team collaboration.

Preference may be given to individuals who have the following:

• Scrum Master, TOGAF, and other professional certifications would be an asset;
• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.
• Dynatrace certification or substantial hands-on experience with Dynatrace or a comparable enterprise observability platform would be an asset;
• Experience with OpenTelemetry, cloud-native monitoring, Kubernetes observability, or the modernization of enterprise monitoring platforms would be an asset

What’s in it for you

• Robust wellness programs to enhance your physical, mental, social, financial and career well being
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Our Play It Forward program provides volunteer hours for our people each year
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada