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Platform Owner - Application Performance Management

Location: 

Kamloops, BC, CA

Job Function:  Information Technology


Overview:

BCLC’s two offices are located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples in Vancouver and the Tk’emlúps te Secwépemc territory, situated within the Secwépemc Nation in Kamloops. We honour and respect the people, the territory, and the land we are part of.

Joining the Business Technology team at BCLC means you’ll be working with cutting-edge technology to help build a world-class entertainment company. This is an engaged, innovative, capable group of talented individuals working in digital enablement, product delivery services, technology platform enablement, enterprise services, integrity and operations. This enables us to execute the purchase and validation of lottery tickets at over 3500 lottery retailers, manage a complex network of 12,000 slot machines and electronic table games across the province and provide the backbone for BCLC’s eGaming platform, and much more.

We have offices in Kamloops and Vancouver and can also support 100% remote (from within British Columbia) for this position.

 

Job Summary:


Reporting to the Director Integrity and Operations, the Platform Owner, Application Performance Management is responsible for building and maintaining of the Application Performance Platform (APM) capability and practice and plays a leadership role on an Agile product team, being responsible for the vision and mission of the team and ensuring it is executed upon.   The Platform Owner, APM is the voice of the customer, translating customer needs into product requirements, maintaining close interaction with other Agile product and platform teams and supporting capability pods to ensure alignment and keeping abreast with APM industry trends, the BCLC strategy and architecture to ensure that the product and services delivered are strategically aligned and support the users’ needs now and into the future.  

 

The Platform Owner, APM is responsible to enable APM user groups to leverage APM data and enable their processes to proactively reduce incidents, enhance application performance visibility and improve player and employee experience.  The role will ensure the maintenance and support of the platform to ensure users’ needs as well as all compliance requirements associated with the platform are met.

 

Key Accountabilities:

  • Defines the product roadmap, collaborating with stakeholder groups to understand the business strategy and determine priorities. Actively manages the product backlog, prioritizing it according to business value.  Finds ways to rationalize and optimize the tool use within BCLC’s portfolio. Manages the tool vendor. 
  • Grows a team through collaborative development planning, coaching and empowerment.  Communicates the vision to the product team including contributing to the development of user stories. Manages the budget and forecasting associated with the work of the team.
  • Leads the prioritization, planning and breakdown of the platform team’s work in collaboration with other product and platform teams. Leads the mission of the product team. Delivers APM capabilities to platform and product teams. Proactively identifies risks and opportunities and makes recommendations for resolution.
  • Participates in the team’s agile ceremonies such as planning sessions, stand-ups, retrospectives, and sprint review meetings. Evaluates the outputs on behalf of stakeholders, including acceptance of final product.
  • Identifies risks related to the platforms and products, develops and implements risk mitigation strategies and reports on risks.  Reports to stakeholders, including the executive sponsor (VP), Directors or other teams on the progress and status of team deliverables.  
  • Negotiates with leaders and other stakeholders to remove team impediments, issues and blockers, including escalating to the appropriate levels within the organization when they cannot be resolved at the team level.  
  • Reports to stakeholders, including the executive sponsor (VP), Directors or other teams on the progress and status of team deliverables.  Proactively identifies risks and opportunities and makes recommendations for resolution. 
  • Stays abreast of industry trends and of the shelf product capabilities.  Builds and maintains contacts with the larger APM user community and practice 
  • Engages specialists across the organization, or contractors, in addition to team members.  Manages contracts that are needed to deliver, with support of BT vendor management.
  • Collaborates with other product and platform owners on the prioritization of cross-team dependencies and deliverables required by other teams.

 

Minimum Required Qualifications:
Education and Experience

  • Degree in Business, Commerce, Computer Science, Mathematics, Systems Engineering, Management of Information Systems or Information Technology;
  • 5-7 years related experience in Information Technology, including experience in a leadership capacity (formal or informal); 
  • An equivalent combination of education and experience may be considered.


Technical Requirements

  • Knowledge of the APM practice;
  • Knowledge of continual improvement, DevOps practices and system reliability engineering;
  • Ability to identify and report on metrics to ensure team is being successful;
  • Proven knowledge in agile methodologies and tools;
  • Excellent organizational and planning skills;
  • Demonstrated expertise at a management level for business planning and road mapping, and a track record of successful management experience in a collaborative, fast-paced business environment;
  • Demonstrated ability to build strong and trusting relationships with managers, employees and peers;
  • Strong influencing and negotiation skills, written and verbal communication skills, problem-solving, analytical thinking/innovation, time management and multi-tasking skills.

 

About Us:


For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians with the primary purpose of giving back to the province.
 

Currently we:

  • Operate provincial, national and “Instant Win” in partnership with over 3500 lottery retailers across the province.
  • Oversee 34 casino and community gaming centres across the province.
  • Provide safe, secure and legal online gambling options including sports betting, casino style games and lottery.
     

In the fiscal year prior to the pandemic, we gave over $1.4 billion back to the province to support healthcare, education, community groups, and much more.
 

To help us achieve this goal, we aim to have the healthiest players in the world by establishing a higher standard of support with evidence-based player health programs.
 

To build a rich diverse workforce representing the communities which we serve, we welcome applications from people of all colours and cultures, persons with diverse abilities, and members of the LGBTQ2S+ community.
 

BCLC values work life balance and offers remote work options.
 

Relocation assistance is available for successful job candidates from outside BC.
 

If you are in need of accommodation or special assistance at any step of your application, please send an email with your request to recruitment@bclc.com.
 

For over more than a decade, we have been recognized as one of BC’s Top Employers – and we are constantly seeking ways to improve our employee and player experience. To learn more about BCLC, please visit: https://corporate.bclc.com/
 

Ready to join our team?

 

Please Note: 
This opportunity will remain open until a qualified candidate pool has been established.

Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

BCLC requires all employees to be fully vaccinated from Covid-19 (as defined by Health Canada). Full vaccination will be required before commencing employment with BCLC unless a legal exemption is obtained.


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