Technician

BCLC exists to generate win-wins for the greater good.
 

For our people, our players, our communities, our industry, and our planet.
 

Lottery | Casino | Sports
 

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

  We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
 

  For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 
 

                2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops
 

  This is a Permanent, Full Time opportunity

  Expected Salary Range: $62,081.00 - $77,600.00 - $96,999.00 
 

                Our typical hiring range will be +/- 5% of the midpoint shown above
 

                 Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary:

The objective of the Technician role is to provide technical maintenance and repair to BCLC equipment, ensuring integrity and efficiency in the delivery of casino entertainment. In addition, completion of projects to enhance the player experience as a part of a team or individually is expected. The Technician will develop and maintain working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodies.

Regular training opportunities will be provided as technology changes with new equipment arrival. BCLC promotes internal growth and has a large suite of educational courses available to learn new skills and upgrade existing skillsets. A robust performance management and developmental program focusing on employee goals is provided with employment.

This position may provide service at more than one location, which would involve travel.

Key Accountabilities:

• Conducts varied and moderately complex technical work related to repairs and maintenance of all casino gaming equipment;
• Assists in customer service and dispute resolution; Contributes to projects to enhance the player experience as a part of a team or individually is expected;
• Collaborates with peers to proactively and reactively resolve both technical and player issues;
• Develops and maintains working relationships with various internal and external stakeholders including the player/public, vendors/suppliers, Casino Operators and regulatory bodies;
• Completes regular training courses provided by BCLC;
• Take an active role in professional development provided and focuses on continuous improvement.

Minimum Required Qualifications

Education and Experience

• Recognized technical degree or diploma in electronics or technology support;
• 3 to 4 years previous technical (hardware) experience or a related background is preferred;
• An equivalent combination of education and/or experience will be considered;
• Previous customer service experience is preferred.

Technical Requirements

• Ability to comprehend and apply internal control concepts, verifications and procedural review requirements;
• Ability to compile and analyse information and make informed decisions;
• Ability to be effective working as a part of a team and individually;
• Organizational skills that include attention to detail;
• Ability to deal with sensitive matters with integrity and a degree of diplomacy, tact and confidentiality;
• Excellent written and verbal communication skills;
• Excellent problem solving, troubleshooting, and analytical thinking/innovation;
• Strong computer skills – MS office suite.
• Develop an understanding of Casino operation and associated repairs;
• Develop an understanding of Casino Standards, Policies and Procedures;
• Develop a thorough knowledge of the gaming systems and modules, the communications rack and its functionality

Working Conditions:

• Ability to work flexible hours (shift work);
• Ability to work at multiple locations within a set region;
• Ability to lift 25kg is required

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada