Senior Specialist, eCommerce Payments

BCLC exists to generate win-wins for the greater good.
 

For our people, our players, our communities, our industry, and our planet.
 

Lottery | Casino | Sports
 

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

  We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
 

  For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 
 

                2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops
 

  This is a Permanent, Full Time opportunity

  Expected Salary Range: $84,981.00 - $106,227.00 - $132,784.00 
 

                Our typical hiring range will be +/- 5% of the midpoint shown above
 

                 Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

JOB SUMMARY

The Senior Specialist, eCommerce Payments plays a meaningful role in shaping and executing BCLC’s payment strategy and improving upon processes that enable positive player experience and operational efficiency, contributing to BCLC revenue objectives.
The Senior Specialist, eCommerce Payments manages payment systems, optimizes transaction flows, and ensures compliance with financial regulations. This role is crucial for ensuring seamless, secure, and efficient financial transactions for iGaming platforms. This role involves managing the end-to-end lifecycle of digital transactions—from deposits and withdrawals to fraud detection and reconciliation—while collaborating across teams to optimize payment systems and drive customer satisfaction.

KEY ACCOUNTABILITIES 

• At BCLC, our commitment to Social Purpose and our Values are the heartbeat of our vibrant culture! We believe in creating an environment where every action, decision, and interaction embodies our Social Purpose and Values of Respect, Integrity, and Community. We invite all employees to join us in this exciting journey, ensuring that together, we make a positive impact every day.
• Develops, plans, and guides the payment roadmap to meet business requirements and deliver expected outputs by defining new initiatives and improvements on current offerings.
• Coordinates information across multiple teams, within iGaming and throughout the organization, for planning purposes. Works with Product and Technology teams to implement payment system upgrades and integrations.
• Oversees and optimizes payment methods and platforms. Evaluates and recommends new payment technologies and providers to enhance platform capabilities.
• Provides valuable feedback to leadership, helping develop, refine, and evolve the payment strategy over time. Works with stakeholders and industry partners to identify an execution strategy for payment optimization for PlayNow and takes the lead in communication and implementation of that strategy.
• Works closely with UX, Enterprise Risk, product teams, finance, and brand teams to align payment operations with broader business goals, thereby supporting strategic initiatives like launching new payment methods or entering new markets.
• Develops and manages the relationship with payment providers to ensure smooth integration and resolution of issues.
• Analyzes and monitors key performance metrics (KPIs) like acceptance rates, transaction times, error rates and fraud detection, and uses that information to drive performance improvements and fine tune the Payments strategy.
• Oversees day-to-day activities for all eCommerce related transactions on PlayNow, including resolving discrepancies and investigating failed transactions, PayPal disputes, web cash inquiries, chargebacks, or mismatched records. Handles player transactions such as deposits, withdrawals, and redemptions.
• Performs testing and QA on payment methods and systems. Investigates and addresses PaySafe test account concerns; manages API keys, HMAC keys, MIDs etc. for test environments.
• Follows up with PaySafe when an issue with test processing is identified.
• Supports compliance efforts by identifying and implementing solutions that minimize opportunity for payment related fraud. Assists in fraud detection and prevention by analyzing transaction patterns and flagging suspicious activity. Ensures compliance with AML, PCI-DSS, and other regulatory standards.
• Stays informed of new technologies and/or best practices. Uses this knowledge to influence department’s strategic initiatives.
• Acts as delegate for their leader as required.

QUALIFICATIONS

A combination of education, experience, and demonstrated skills may be considered.

EDUCATION & EXPERIENCE

• Bachelor’s degree in in a related discipline such as business, ecommerce or information technology;=
• 4 to 6 years of current progressive experience in online or facility gaming.

KNOWLEDGE & TECHNICAL SKILLS 

• Advanced knowledge on ecommerce payments and payment methods (all digital channels, including mobile and web);
• Advanced knowledge of principles, concepts, practices, techniques and tools in the areas of product management, eCommerce, and the gaming industry;
• Knowledge of online payment methods (Visa / MC / Interac / PSPs);
• Knowledge of payment platforms;
• Understanding of compliance regulations, fraud detection tools and compliance frameworks (AML, KYC, PCI-DSS);
• Demonstrated ability to analyze business and technical issues and develop solutions;
• Excellent creative problem solving and innovative analytical thinking;
• Experienced with Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES 

• Strong business acumen with a results-oriented focus;
• Strong understanding of project management techniques and strong organizational skills;
• Exceptional time management and multi-tasking skills;
• Excellent interpersonal skills with both internal and external stakeholders;
• Ability to act on own initiative, to exercise sound judgment and to prioritize tasks;
• Excellent problem solving and analytical thinking/innovation;
• Excellent written and verbal communication skills.

Preferred qualifications may include:

• Casino and iGaming knowledge preferred;
• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada