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Manager, eGaming Product Delivery

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Date: Mar 24, 2021

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us

 

At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with subsidized onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs

 

Why our Vancouver office is so awesome

 

Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway

 

Job Summary:
The Manager, eGaming Product Delivery leads a team of professionals in the product delivery of various products including Lottery, Sports and Casino available on PlayNow.com. The Manager, eGaming Product Delivery is responsible for driving overall delivery performance of the eGaming products from both a technical delivery  and customer experience perspective.


Key Accountabilities:
•    Manages the overall delivery strategy for eGaming products on PlayNow.com including Sports, Lottery and Casino in alignment with enterprise product and player experience strategies.  Works closely with Marketing and Product teams to ensure alignment on roadmaps and priorities while recognizing potential efficiencies and opportunities for PlayNow.com. Works with Product Owners both within their own team and more broadly to continue developing processes and staff capabilities in the area of Agile delivery best practices for the betterment of PlayNow.com.
•    Manages a complex array of vendors in the delivery of eGaming products. Works with other teams within BCLC to ensure appropriate contractual arrangements are maintained including the negotiation of contracts and monitoring of service level agreements.
•    Builds and maintains strong relationships with partner jurisdictions in the operational management of multi-jurisdictional products such as the Canadian Poker Network, Powerbucks and Bingo.
•    Proactively assesses and evaluates changing marketplace trends, identifying and advancing new opportunities that increase the competitiveness of PlayNow.com.
•    Ensures that stakeholder departments are provided with adequate eGaming product operations knowledge to respond to inquiries. Ensures that escalated customer concerns are addressed appropriately. 
•    Serves as the subject matter expert pertaining to key product and system requirements and functionality. Provides expertise to a variety of internal and external groups at various levels including executive level. Collaborates with other business units to leverage cross channel business and player opportunities. 
•    Provides strong people leadership and strategic direction to the department by championing BCLC’s vision, mission and values, while ensuring the continual development of the technical and people skills required to meet corporate objectives.
•    Models leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance management, and supporting culture and change management initiatives.
•    Manages significant budgets for operating, capital and direct costs. Develops operational budget and makes high risk financial decisions in addition to approving financial expenditures for the department. 


Minimum Required Qualifications:

Education and Experience
•    A degree in business, or related discipline;
•    5 to 7 years experience in online casino management, including significant experience planning, developing and executing strategies and initiatives in a multi-product environment involving slot games, table games, and poker; 
•    Experience managing multiple vendor relationships including service level management is desired;
•    Demonstrated understanding of player behavior and player strategy in an online casino environment;
•    An equivalent combination of education and/or experience may be considered.


Technical Requirements
•    Significant leadership experience – providing both direct and indirect leadership;
•    Experience working in a highly regulated environment;
•    Understands Agile principles and methodologies and how Agile adds value to product delivery and management;
•    Demonstrated proactive and collaborative approach to identifying and resolving problems;
•    High degree of business acumen;
•    Solid experience in client/partner relationship management;
•    Experience creating and refining business processes; 
•    Solid understanding of website design and online communication vehicles;
•    Excellent problem solving and analytical thinking/innovation;
•    Exceptional communication and presentation skills including the ability to communicate complex plans and corporate strategies to a diverse audience;
•    Strong people development skills;
•    Excellent team building abilities;
•    Excellent interpersonal skills;
•    Exceptional time management and multi-tasking skills;
•    Strong computer skills – MS office. 
 

 

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.


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