Product Specialist, Product Management

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 2940 Virtual Way, Vancouver
• 74 Seymour Street W, Kamloops

This is a Permanent, Full Time opportunity

Expected Salary Range: $72,633.00 - $90,792.00 - $113,490.00

• Our typical hiring range will be +/- 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary

The Product Specialist applies deep product knowledge and strong customer advocacy to execute product initiatives that retain and entertain our current players and attract new player participation for the “bricks and mortar” Casino business with its slots, tables, and bingo line of business.

This position demonstrates creativity and innovation to bring to life dynamic entertainment offerings to ensure player engagement while maximizing revenues in a socially responsible and high integrity manner.  The Product Specialist supports product changes through understanding both player behaviour and product performance analytics while collaborating with department members, vendors, cross functional teams, and industry professionals. 

Accountabilities

• Executes product plans in alignment with the product strategies developed by the Senior Product Specialist(s), through consultation, collaboration and coordination with multiple stakeholders
• Evaluates product and project performance through the usage of analytical tools and observations of playing behaviours in gaming facilities and identifies opportunities to the Senior Product Specialist to enhance the player experience.
• Develops and refines reporting tools while working closely with analytics teams to support product evaluation.
• Coordinates with vendors and internal teams to ensure smooth deployment of products and features to end customers with proper support systems in place such as marketing, training and maintenance, while proactively resolving product issues and escalating complex matters to the Senior Product Specialist.
• Builds, maintains, and manages relationships with vendors and casino property operators to encourage best approaches for product delivery to players.
• Supports the development of product plans to realize opportunities identified using analytical tools, customer insights, and idea collaboration with team members, vendors, casino property operators, and other departments.
• Provides input into business planning and assists in forecasting capital and direct expense budgeting to support strategic product initiatives.
• Participates in decisions with product pricing, configuration and placement to meet specific player, casino property, and stakeholder needs.

Minimum Required Qualifications:

• Education and Experience
• A degree in a business discipline such as business administration or marketing;
• 3-5 years related progressive experience;
• An equivalent combination of education and/or experience may be considered. 

Technical Requirements

• Experience in principles, concepts, practices, techniques and tools in the areas of product management and/or business analysis;
• Solid project management and organizational skills;
• Demonstrated ability to analyze business situations and develop solutions;
• Ability to work to tight deadlines and with close attention to detail;
• Proven ability to deal with sensitive matters with a high degree of diplomacy, tact and confidentiality;
• Excellent interpersonal and relationship management skills;
• Excellent written and verbal communication skills;
• Excellent problem solving and analytical thinking/innovation;
• Strong computer skills – MS office suite;
• Understanding of B.C. gaming industry an asset.

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada