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Retail Content Delivery Product Manager, FT Perm

Date: Jul 5, 2019

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with free onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs


Why our Vancouver office is so awesome


Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Free parking
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway


Job Summary:

The Retail Content Delivery (RCD) Product Manager is responsible for defining and leading the execution of the RCD product strategy and roadmaps. Acting as the business expert and decision maker on the customer experience, they are able to understand and communicate marketing requirements to vendors and internal development teams to support the growth of the solution. They work directly with the Marketing, Operations and Business Technology to define key user journeys, performance KPIs and SLAs to maximize business performance while minimizing internal operating costs.  


They provide a product vision and leadership across the organization and build key cross-functional working relationships with to deliver long-term success of the solution. They build and maintain key vendor relationships with our major partners Stratacache and Intralot. They manage the contract and relationships with Stratacache.  


Key Accountabilities:


  • Manage and maintain an up to date Product Strategy including the technical and marketing product roadmaps based on customer needs and insights.  
  • Produces high quality business requirements for changes managed through the Lottery Delivery Queue (LDQ).
  • Develop, maintain and report on Key Performance Indicators (KPIs) and SLAs to track solution performance vs target.
  • Manage the RCD product development budget for the Lottery Delivery Queue (LDQ).
  • Execute senior level business, IT and operations pre-sales customer presentations to support the sales team securing new placements as required.  
  • Work with the business development / sales team to produce high quality planning documentation, including Implementation Charters and Store Designs to execute new retail expansion opportunities.   
  • Writes and manage business cases for new projects as required.
  • Build and maintains business relationships with key vendors including Stratacache and Intralot and others as required.  
  • Prepare high quality regulatory facing documents as required for lottery compliance and facilitate product review sessions if and when required to support regulatory approval for new developments.
    Minimum Required Qualifications
    Education and Experience
  • A diploma or degree in a business, commerce, engineering, project management, computer science, or other related discipline.
  • 3 - 5 years in a product management, and or project management capacity.
  • Experience working in and leading cross-functional business and technology teams.
  • Experience managing vendor and customer relationships.
  • An equivalent combination of education and/or experience may be considered.
  • Product Management certifications such as Pragmatic Marketing, Agile and or Scrum are beneficial.
    Technical Requirements
  • Proven ability to develop and communicate a vision to cross-functional business and technology teams.
  • An understanding of content management and delivery including the capabilities of HTML5
  • Strong skills in Microsoft Office; Word, Excel, Visio, Project;
  • Strong product management skills - experience leading content development projects would be an asset;
  • Strong relationship building skills – customer sales and vendor management experience are an asset;
  • Strong analytical thinker; 
  • Exceptional communication and presentation skills including the ability to communicate complex business technology strategies;
  • Exceptional problem solving and issues management skills;
  • Exceptional multi-tasking skills and time management;
  • Excellent stakeholder management experience;
  • Excellent interpersonal skills;
  • Solid knowledge of content management retail solutions  is an asset;
  • Solid knowledge of retail technological trends (e.g. Near Field Communications, Digital Signage) is an asset;
  • Working knowledge of SAP and is an asset;


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada.

Job Segment: Engineer, ERP, Law, Outside Sales, Marketing, Technology, Engineering, Legal, Sales

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