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Senior Manager, Enterprise Insights (FT, Perm)

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Date: Oct 17, 2021

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

At BCLC, we play fair.  We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services. 

At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we've evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.

 

Job Summary:
The Senior Manager, Enterprise Insights leads the Enterprise Business Intelligence teams, overseeing the implementation of the Enterprise Business Intelligence (EBI) Strategy, supporting its alignment with BCLC’s vision and strategies, playing an advisory role, and keeping an eye on internal and external influencers that may affect the business future state.   This role proactively develops, maintains and manages the relevant working relationships with internal stakeholders (including senior leaders) and with applicable external stakeholders, including service partners, vendors and governing agencies. 


Key Accountabilities:
•    Provides leadership to the Analytics teams. Manages business requests, prioritizing the workload, advising on solutions and delivering capabilities and Insights.
•    Oversees the implementation of the Enterprise Insights strategies, leading and executing prioritization strategies and advises internal clients on workload and resource management.
•    Develops, maintains and manages high profile partnerships and/or collaborative working relationships with a wide variety of internal clients including senior leaders. Acts as a subject matter expert (SME) to the business, advising on Analytics best practices, solutions, providing recommendations on Enterprise Insights initiatives.
•    Develops and manages Analytics operational budgets in collaboration with the EBI team; may present business cases for capital expenditures or high risk financial decisions.
•    Oversees the development and implementation of Analytics business plans that aligns with the business units’ strategic direction and supports key initiatives for the enterprise.
•    Leads the development of and advises on the execution of analytics engagement standards, policies, practices and/or procedures (including SLAs and intake guidelines), to ensure compliance and enforcement for the team and across the enterprise.
•    Manages vendor and external partner relationships and performance standards to provide line of sight to senior leadership.
•    Provides strong people leadership by championing BCLC’s vision, mission and values.  Models leadership behaviours that support engagement of staff, and drives culture and change management initiatives.  Identifies and implements future-focused resource planning needs. Practices meaningful recognition, and coaches/mentors and develops others.

 

Minimum Required Qualifications:
Education and Experience

•    University degree in business, computer science, marketing or a relevant discipline;
•    7 - 8 years relevant experience in research and business intelligence/business analytics role, including progressive experience in a leadership capacity;
•    Experience in the gaming industry would be an asset;
•    An equivalent combination of education and/or experience may be considered.

 

Technical Requirements
•    Advanced knowledge of BI and reporting tools;
•    Ability to work effectively in ambiguous situations;
•    Ability to think quickly and respond appropriately to different audiences;
•    Excellent strategic thinking skills;
•    Demonstrated experience in managing and delivering Business Intelligence projects across different line of business, providing product performance measurement and data-driven recommendations that influence the course of the business initiatives and drive insights;
•    Excellent team building and leadership skills, and proven ability to motivate, coach and develop;
•    Solid experience understanding business needs, assessing the best tools to support them and delivering solutions; 
•    Demonstrated experience in developing the strategic design of a set of management reports and their presentation to a variety of audiences;
•    Ability to communicate strategic direction into a detailed plan of action and the details of complex processes succinctly to a non-technical audience.
 

 

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.


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