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Senior Manager, Retail Infrastructure and Product Management - (FT, Perm)

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Date: Oct 1, 2021

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with subsidized onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs


Why our Vancouver office is so awesome


Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway


Job Summary:
The Senior Manager, Retail Infrastructure and Product Management develops strategic plans for, researches alternatives, develops an implementation strategy for and oversees implementation and client-side integrations of technologies that supports the sales of lottery, sports and casino products in the retail space.  Works with internal and external stakeholders, vendors and service providers to develop unique solutions, ensures technology selected fits with the strategic direction of the retail market and is sustainable. The role leads project teams with both internal BCLC and service provider stakeholders to prioritize, communicate and manage the development of the retail transactional infrastructure.
•    Researches technologies, makes recommendations and develops business plans for new retail equipment capital investments. Develops capital equipment budget, presents business cases for capital expenditures and makes high risk financial decisions.
•    Is a major contributor in the determination of the long term strategic roadmap for the retail transactional infrastructure.  Participates in strategic planning, aligning work with strategic imperatives, and leveraging cross-functional capabilities to the benefit of the system.  Negotiates and manages vendor and maintenance contracts. 
•    Proactively oversees the resolution of all issues within entire area of management by resolving critical and highly sensitive and confidential issues, as well as delegating issues to staff and ensuring the outcomes and their integrity.
•    Proactively develops, maintains and manages high profile relationships with various internal stakeholders to leverage cross-channel opportunities, as well as with external stakeholders including the service partners, vendor/suppliers, and regulatory and government bodies in order to develop strategic partnerships and achieve desired  business outcomes.
•    Models leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance management and supporting culture and change management initiatives.


Minimum Required Qualifications:
Education and Experience

•    A degree in a business discipline such as business administration;
•    7-8 years related progressive experience in product management, with at least 5 years at the management level;
•    Experience in managing business relationships with vendors, suppliers, and internal stakeholders with a track record of proactively resolving issues through the management and elimination of risk; 
•    An equivalent combination of education and/or experience may be considered.


Technical Requirements
•    Advanced knowledge of principles, concepts, practices, techniques and tools in the areas of project management;
•    Demonstrated ability to analyze complex business situations, develop solutions, evaluate outcomes, and readjust solutions for improvement;
•    Strong working knowledge of third party vendor contracts and maintenance agreements;
•    Strong technical background and experience with systems development, quality assurance best practices and hardware technology.
•    Exceptional time management and multi-tasking skills;
•    Proven ability to deal with sensitive matters with a high degree of diplomacy, tact and confidentiality;
•    Excellent interpersonal skills with both internal and external stakeholders;
•    Excellent problem solving and analytical thinking/innovation;
•    Ability to influence or gain acceptance of others through written and oral communication methods, including presentations;
•    Strong computer skills - MS office suite, presentation software, and work/productivity/mobile applications;
•    Understanding of B.C. gaming industry is an asset.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

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