Senior Manager, Mobile Experience & Omni-Channel Services

BCLC exists to generate win-wins for the greater good.
 

For our people, our players, our communities, our industry, and our planet.
 

Lottery | Casino | Sports
 

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

  We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
 

  For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 
 

                2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops
 

  This is a 18 Months, Full Time opportunity

  Expected Salary Range: $123,334.00 - $154,169.00 - $192,710.00 
 

                Our typical hiring range will be +/- 5% of the midpoint shown above
 

                 Factors influencing this decision include qualifications and market conditions for the role

The Company
For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

JOB SUMMARY
The Senior Manager, Mobile Experience & Omni Services is responsible for leading BCLC’s mobile strategy. This highly collaborative role requires aligning overarching enterprise strategies with the specific needs of individual channels and applications. The Senior Manager must balance broader enterprise objectives with channel-specific experiences, managed by respective product managers. This role works closely with Senior Leadership and app product managers to ensure a consistent brand presence and seamless user experience while integrating common enterprise services across all applications.

KEY ACCOUNTABILITIES

• Defines and leads the mobile and microsite (non-PlayNow websites) strategy, aligning with our corporate vision for a Digital Future.
• Contributes significantly to defining the long-term strategic roadmap for enterprise services that support both channel-specific and omni-channel experiences.
• Develops comprehensive business plans to execute the mobile and microsite strategy, clearly articulating benefit realization and supporting decisions with business analysis.
• Establishes overarching design principles (player, business, and architecture) required to implement our mobile strategy across a complex ecosystem.
• Participates in strategic planning, aligning efforts with organizational imperatives, and leveraging cross-functional capabilities for system-wide benefits.
• Oversees enterprise account services that enable mobile experiences across BCLC’s ecosystem of player-facing apps.
• Negotiates and manages vendor and maintenance contracts to ensure optimal terms and deliverables.
• Manages significant budgets for operating, capital and direct costs. Oversees an operational budget, develops and manages business case investments for new initiatives/expenditures, and makes high-impact financial decisions aligned with the organization's strategic goals.
• Exemplifies leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance conversations, and supporting culture and change management initiatives.
• Fosters strong, productive, and positive relationships with key cross-functional stakeholders within BCLC, Service Partner senior management and external stakeholders, fostering cross-channel opportunities and strategic partnerships to prioritize, communicate, and manage the development of player-facing enterprise solutions.
• Acts as a delegate for their Director as required.

QUALIFICATIONS
A combination of education, experience, and demonstrated skills may be considered.

EDUCATION & EXPERIENCE

• A Bachelor’s degree in a business discipline such as business administration;
• 7 to 8 years related progressive experience in product management, with at least 5 years at the management level;
• Experience developing and executing complex, enterprise-wide strategies;
• Experience in managing business relationships with vendors, suppliers, and internal stakeholders with a track record of proactively resolving issues through the management and elimination of risk.

KNOWLEDGE & TECHNICAL SKILLS

• Advanced knowledge of principles, concepts, practices, techniques and tools in the areas of project management;
• Demonstrated ability to analyze complex business situations, develop solutions, evaluate outcomes, and readjust solutions for improvement;
• Experience working in a highly regulated environment;
• Excellent strategic orientation with an ability to find innovative yet practical strategies to achieve goals and to link several strategies into a unified, future-focused plan;
• Strong working knowledge of third-party vendor contracts and maintenance agreements;
• Strong technical background and experience with systems development, quality assurance best practices and hardware technology;
• Advanced technical writing skills, and able to write reports and document procedures;
• Experienced with Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES

• Advanced business acumen with a results-oriented focus;
• Exceptional time management and multi-tasking skills;
• Highly self-motivated; assumes personal ownership and accountability with ability to work effectively in ambiguous situations;
• Ability to lead cross-functional teams, influence business practices, and build buy-in;
• Excellent interpersonal skills with both internal and external stakeholders;
• Ability to inspire the creation of innovative, high-impact strategies that lead the organization to new levels of performance and an ability to communicate insights in an effective manner to many stakeholder groups;
• Excellent problem solving and analytical thinking/innovation;
• Ability to influence or gain acceptance of others through written and oral communication methods, including presentations.

BCLC has organizational Values that reflect the culture we strive to maintain. All employees are expected to ensure their actions, decisions, and interactions consistently align with BCLC’s Values, Respect, Integrity, and Community.
 

Preferred qualifications may include:

• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada