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Senior Specialist, Player Health, Sports (FT, Perm) - Vancouver

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Date: Oct 14, 2021

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with subsidized onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs


Why our Vancouver office is so awesome


Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway


Job Summary:
This position supports BCLC’s strategy for Player Health by developing and implementing content, programs and policies designed to increase safer play and reduce harms associated with sports betting. 

Key Accountabilities:
•    Leads the design, implementation and oversight of strategies to promote healthy play and reduce harms associated with sports betting. Defines objectives and monitors and evaluates the impacts of prevention responses.
•    Develops policies, procedures and communications relating to Player Health in sports betting.
•    Leads research efforts to identify gaps in policies or programs, and provides direction for future programming. 
•    Monitors developments and trends in the sports betting industry and maintains a deep understanding of sports betting customer needs, behaviours, and business drivers. Identifies opportunities for Player Health policy enhancement or development and prepares related recommendations. 
•    Works closely with business units to identify player health risks and opportunities. Coordinates with Marketing, Player Experience, Operations, Legal, and Business Intelligence to ensure successful roll-outs, communications and adoption.
•    Provides project management support for the development and implementation of new Player Health tools, player support initiatives and their integration among business units.
•    Researches, defines, recommends and implements new digital Player Health technologies across the mobile customer experience.
•    Proactively develops, maintains and manages strong collaborative relationships with internal departments, vendors/suppliers, service providers and regulatory bodies to ensure that information and commitments are met. 

Minimum Required Qualifications:
Education and Experience

•    A degree or diploma in psychology, sociology or public policy (Master’s preferred);
•    4 to 6 years recent, related progressive experience, preferably in responsible gambling;
•    Experience with policy development, program design and evaluation;
•    Experience managing projects and working within tight timelines;
•    Experience with stakeholder engagement and issue resolution;
•    An equivalent combination of education and experience may be considered.

Technical Requirements
•    Sound knowledge of principles, concepts, practices and techniques in the areas of research, prevention, marketing, communications and social purpose;
•    Strong understanding of sports betting; 
•    Strong understanding of player health and self-exclusion;
•    Strong understanding of and experience applying research methodologies, statistics and data to insights and action;
•    Strong understanding of the global iGaming market and key trends;
•    Ability to manage large scale projects and program developments;
•    Familiarity with marketing/advertising processes;
•    Demonstrated ability to build strong and trusting relationships with managers, employees and peers;
•    Strong interpersonal, conflict resolution, problem solving, written and verbal communication skills;
•    Excellent organizational and planning skills with a strong attention to detail; meets tight timeframes and commitments and is accountable for results;
•    Excellent problem solving and analytical thinking/innovation;
•    Excellent initiative and ability to respond to emerging issues;
•    Strong business acumen with a results oriented focus;
•    Believes in continuous improvement and driven to question and improve processes, systems, practices as appropriate;
•    Strong ability to maintain confidentiality; possesses diplomacy and tact;
•    Solid knowledge of MS Office Suite.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

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