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Senior Specialist, Research & Insights (Full Time, 12-18 Months)

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Date: Dec 2, 2020

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us


At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with subsidized onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs


Why our Vancouver office is so awesome


Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway


Job Summary:
The Senior Specialist, Research & Insights manages the consolidation of strategic, market and customer performance metrics insights to assist with organizational-wide strategic decision-making. This role leads and manages research and analysis of market and economic indicators, assessing their potential impact on BCLC’s gambling business and supporting the organization’s ability to address competitive challenges, opportunities and risks; Provides support in departmental business planning (identification of strategic initiatives, budgeting and process management between Research & Insights and analytics teams); Collaborates with multiple business lines, Senior Leadership and research suppliers, and collaborates with analytics teams to provide business units with comprehensive data driven insights.  


Key Accountabilities:
•    Works with the Manager, Research & Insights to provide business planning support on initiatives of focus, budget and process management between the department and analytics teams.
•    Manages the KPI tracking study and other strategic research initiatives throughout the year; Based on Executive approved non-financial measures, consolidates and delivers  enterprise and divisional level reporting that includes analysis of results and impact on targets and projections  and creates understanding on select KPI’s for Executive and Corporate business Line use.    
•    Develops clear communications to share findings, including actionable insight and recommendations. 
•    Anticipates and gathers political, economic, social, technology indicators and competitor research; analyzes and documents their potential impact on BCLC’s gambling business. 
•    Partners with the business units to identify key strategic areas of discovery as it relates to uncovering a deeper understanding of customers and key external factors affecting their business. 
•    Develops strong relationships with business area leaders, in particular those responsible for financial and business planning, business performance management, program execution and communications, to support corporate prioritization and implementation of strategic plans related to Research & Insights initiatives. 
•    Develops strong working relationships with internal and business area teams; assesses and anticipates their needs, provides advice and creative solutions to support corporate and departmental objectives. Assists business area leaders by providing comprehensive data driven actionable insights and recommendations.

Minimum Required Qualifications:
Education and Experience

•    A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.);
•    4 to 6 years progressively responsible experience in market or customer research;
•    Certified Market Research Planner (CMRP)  or course work completed from the Market Research Intelligence Association  (MRIA) is an asset;
•    An equivalent combination of education and experience may be considered.


Technical Requirements
•    Demonstrated experience with balanced scorecard/ KPI measurement an asset;
•    Proven project management and time management skills;
•    Proven ability to simplify complex sets of data to create understanding and to work with large amounts of information to provide actionable insights;
•    Excellent interpersonal and relationship-building skills;
•    Experience managing cross-functional projects and supplier relations;
•    Experience in analyzing data, using statistical tools (e.g. SPSS)  and/or strategic planning is an asset;
•    Prior experience with Customer Insight and Analytical Business Planning is a definite asset;
•    Excellent communication and presentation skills (verbal and written);
•    Excellent attention to detail.


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.

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