Senior Specialist, iGaming Product

BCLC exists to generate win-wins for the greater good.
 

For our people, our players, our communities, our industry, and our planet.
 

Lottery | Casino | Sports
 

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

  We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
 

  For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 
 

                2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops
 

  This is a Permanent, Full Time opportunity

  Expected Salary Range: $84,981.00 - $106,227.00 - $132,784.00 
 

                Our typical hiring range will be +/- 5% of the midpoint shown above
 

                 Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

JOB SUMMARY

The Senior Specialist, iGaming Product develops the product strategies and programs for the iGaming portfolio on PlayNow by excelling in player and product understanding and leveraging expert insights and data analytics from vendors, department members, cross-functional teams, and industry professionals. This role brings product strategies to life through developing plans and leading teams to complete specific initiatives to deliver highly entertaining product experiences to ensure player engagement while maximizing revenues with integrity and social purpose.

KEY ACCOUNTABILITIES

• With the guidance of their manager, develops and implements diverse, multifaceted, and specialized product strategies by fully understanding and advocating for the players’ needs. Drives and optimizes the product performance of iGaming for PlayNow.
• Provides specialized knowledge on all product line planning, including product release roadmaps and prioritizing initiatives by weighing player benefits against enterprise alignment, cost, and time of delivery. Monitors the execution of activities and strategies of game content, jackpots, promotional tools, and other support for iGaming initiatives on PlayNow.
• Makes strategic decisions and recommendations on the player-product experience, including pricing, configuration, and placement to meet specific player and stakeholder needs.
• Maintains and applies strong knowledge of product and player preferences by collaborating with vendors, business intelligence, and operations teams to uncover new insights and recognize opportunities for new product direction.
• Assists in forecasting financial resource and operational needs for expenditures and budgeting related to iGaming product management and development.
• Presents ideas and strategies to the various stakeholders to socialize acceptance, garner feedback, and adjust product strategies where needed.
• Leads and guides cross-functional teams by helping them understand the product strategy, deliver on product initiatives while promoting high team performance, and proactively resolve complex challenges by encouraging new approaches for more effective delivery of player-focused products.
• Establishes and nurtures partnerships with various internal and external stakeholders, including internal departments, vendors, regulatory and government bodies, to leverage best approaches for product delivery to players, and positions BCLC for long-term success through leveraging relationships and negotiating for mutual value.
• Acts as delegate for their leader as required.

QUALIFICATIONS
A combination of education, experience, and demonstrated skills may be considered.

EDUCATION & EXPERIENCE

• Bachelor’s degree in a business discipline such as business administration or marketing;
• 4 to 6 years related progressive experience in product management (preference to product management within the online mainstream gaming and entertainment industry).

KNOWLEDGE & TECHNICAL SKILLS 

• Advanced knowledge of principles, concepts, practices, techniques and tools in the areas of product management and product strategies, specifically for iGaming products and services;
• Proven ability to deliver player-facing solutions, including digital products such as online games, applications, promotions, features, and marketing campaigns, ensuring engaging and seamless player experiences across multiple channels.
• Strong cross-functional understanding of key stakeholders, including vendors (both new and existing), game delivery, marketing, compliance, customer support team(s).
• Demonstrated formal or informal leadership skills including the ability to act as a change agent to educate and influence the continuous improvement of product offerings;
• Demonstrated ability to analyze complex business situations, develop solutions, evaluate outcomes, and readjust solutions for improvement for an iGaming operation;
• Experienced with Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES 

• Strong business acumen with a results-oriented focus;
• Exceptional time management and multi-tasking skills;
• Proven ability to deal with sensitive matters with a high degree of diplomacy, tact and confidentiality;
• Exceptional professional judgment with experience in exercising it effectively in the decision making process;
• Ability to act on own initiative, to exercise sound judgment and to prioritize tasks;
• Proven leadership skills with the ability to be self-motivated, work independently, as well as being part of a team;
• Excellent interpersonal skills with both internal and external stakeholders;
• Excellent problem solving and analytical thinking/innovation;
• Ability to influence or gain acceptance of others through written and oral communication methods, including presentations.

BCLC has organizational Values that reflect the culture we strive to maintain. All employees are expected to ensure their actions, decisions, and interactions consistently align with BCLC’s Values, Respect, Integrity, and Community.

Preferred qualifications may include:

• iGaming knowledge preferred;
• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada