Specialist, Research and Insights

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

• 2940 Virtual Way, Vancouver
• 74 Seymour Street W, Kamloops

 This is a 15 Months, Full Time opportunity

Expected Salary Range: $74,812.00 - $93,516.00 - $116,895.00

• Our typical hiring range will be +/- 5% of the midpoint shown above
• Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

Job Summary:

The Specialist, Research and Insights initiates, designs and coordinates market and customer experience research initiatives, including analyzing quantitative and qualitative data from customer feedback tools and other sources, and developing actionable insights and recommendations for stakeholders.

Key Accountabilities:

• As part of the Specialist, Research and Insights team for their designated client focused area, initiates, designs and coordinates market and customer experience research initiatives, and coordinates and executes day to day requirements.
• Analyzes quantitative and qualitative data from customer feedback tools across all touch points and product categories. Transforms customer feedback data into insightful and relevant information to support internal business processes and strategies. Develops clear communication methods and reports to share customer insights across the organization.
• Coordinates data and information from disparate sources including surveys, data analytics and secondary data sources to create a unified view for business areas to focus on. Seeks and applies leading industry practices regarding new research and insight techniques and approaches.
• Participates in projects that contribute to corporate or departmental priorities, and ensures that the complete process of primary and secondary research studies (qualitative and quantitative) is undertaken, including liaison with external suppliers.
• Develops strong working relationships with internal teams. Liaises with key department and business units to identify core research needs, and determines customer insight objectives from internal teams. Provides analytics teams of the business units with comprehensive data driven actionable insights and recommendations that support strategic initiatives and help shape business plans and forecast operational needs.
• Proactively seeks opportunities for self-development and participates in knowledge transfer to other team members.
   

Minimum Required Qualifications:

Education and Experience

• Post-secondary degree or diploma in a relevant discipline including business economics, statistics and/or research;
• Certified Market Research Professional (CMRP) and/or course work completed from the Market Research Intelligence Association (MRIA);
• 3 to 5 years progressively responsible experience in market or customer research;
• Experience in using or managing online panels;
• Experience in managing large-scale and ongoing brand, loyalty or market studies;
• Experience in analyzing data, using statistical tools (e.g. SPSS) is an asset;
• Experience in administration and usage of survey platforms (e.g. Qualtrics) is an asset;
• An equivalent combination of education and/or experience may be considered. 

Technical Requirements

• Excellent interpersonal and relationship building skills;
• Strong quantitative and qualitative analytic skills;
• Strong time management, multi-tasking and project management skills;  
• Able to work with a high degree of accuracy and attention to detail;
• Able to act on own initiative, to exercise sound judgment and to prioritize work;
• Excellent communication and presentation skills (verbally and in writing);
• Able to simplify complex sets of information to help create understanding;
• Strong  project management and time management skills;
• Strong working knowledge of MS Office suite.

What’s in it for you

• Robust wellness programs to enhance your physical, mental, social, financial and career well being
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Our Play It Forward program provides volunteer hours for our people each year
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada