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Specialist, Technical Training (Temporary 18 -24 months)

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Date: Mar 30, 2021

Location: Vancouver, BC, CA

Company: British Columbia Lottery Corporation

Why you should work with us

 

At BCLC, we believe that our people are what makes us amazing so we are committed to our people. We have a culture of fun and hard work – it’s not unusual to see teams eating together at lunch in the cafeteria or heading outside for a walking meeting. We continue to have a highly engaged team and we’ve been named one of BC’s Top 50 Employers for over 10 years. Here are a few reasons why it’s great to be part of the team:

  • Flexible work hours
  • Robust wellness program with subsidized onsite yoga, bootcamp, running club and more
  • Competitive compensation
  • Company paid Flexible Health and Dental plan for you and your family
  • Defined Benefit Pension Program
  • Leadership and professional development programs

 

Why our Vancouver office is so awesome

 

Vancouver has been regularly voted one of the top cities to live in the world with one of the mildest climates of any city in Canada. It is home to our Marketing and Sales Office and features:

  • A subsidized cafeteria with healthy and delicious food choices
  • Easy access to transit, including the Sky Train
  • Secure bike facilities and easy access off the Central Valley Greenway

 

Job Summary:

The Channel Technical Training Specialist draws upon extensive technical expertise to develop, execute and advise on all training initiatives specific to the Casino and Community Gaming Division. They work closely with the business to understand learning requirements and with vendors to create technical and non-technical teaching materials for BCLC casino staff and external service providers. 

 

They proactively build and maintain strong working relationships with internal and external stakeholders, including BCLC staff, vendors/suppliers, service providers and regulatory bodies in order to resolve training issues and identify new training opportunities as well as advocate for and champion the Casino Channel and Corporation.

 

Key Accountabilities:

•    Develops, communicates and executes strategic training initiatives for casino division and service provider staff
•    Interprets and applies corporate and casino standards, policies and procedures 
•    Proficient with technical writing as it relates to developing highly complex and specialized technical and customer service training related to repairs, troubleshooting and maintenance of all casino gaming equipment to ensure effective and efficient gaming operations, as well as implementation of new programs and initiatives.  
•    Proactively assesses and analyzes training needs and opportunities, while researching trends and best practices through assessments and recommendations from internal and external stakeholders. 
•    Works directly with external partners to identify partner-training needs and opportunities, and recommends and implement solutions regarding curriculum development, training designs, course delivery and evaluation.
•    Maintains participation data and provides regular reports and data analysis to the stakeholders; facilitates reports for audit and compliance activities. 
•    Conducts program evaluations and assessments; identifies solutions and implements recommendations. 
•    Provides input to department plans and strategies and provides qualitative analysis of training statistics for effectiveness and budget purposes.
•    Provides Tier 2 support and administrative assistance to internal learning platform
•    Maintains, troubleshooting and supports tasks in multiple digital platforms such as Service Now including training additional system administrators and users as necessary.
•    Supports adhoc internal training initiatives including creating communication videos, emails, guides for offsite meetings. 


Minimum Required Qualifications:

Education and Experience
•    A degree or diploma in in computer electronics, business administration or adult learning
•    3-5 years’ experience in technical (hardware and software) and/or Casino/Gaming Centre environments
•    Experience in a training role or with adult education is considered an asset
•    An equivalent combination of education and/or experience may be considered
                                                                              
Technical Requirements
•    Ability to compile and analyze information and make informed decisions and recommendations based on timeliness, cost implications and effect on operations;
•    Understanding of and practical experience in casino operations, standards, policies and procedures and training including; gaming systems and modules (such as Bally’s Gaming Management System CasinoLink, Encore Loyalty) MP2 and other associated gaming equipment;
•    Sound knowledge of principles, concepts, practices and techniques in area of adult learning and training, including the training platforms, web based training solutions and social networking;
•    Excellent interpersonal skills – including written and verbal communication;
•    Demonstrated ability to work autonomously with initiative and resourcefulness and a willingness to accept accountability for assignments, timeliness and quality of work product;
•    Strong computer skills – MS office suite, Adobe professional, Articulate 360 and other instructional design software.
•    Ability to present to large groups of individuals .

 

Working Conditions
•    Ability to work flexible hours and conduct site visits, as needed. 
 

 

Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.


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