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Technician (Temp FT, 7 mos, Victoria)

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Date: Feb 23, 2019

Location: Victoria, BC, CA

Company: British Columbia Lottery Corporation

At BCLC, we play fair.  We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services. 

At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we've evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.


Job Summary:

The objective of the Technician role is to provide specialized technical maintenance and repair that ensures British Columbia Lottery Corporation’s direct and efficient delivery of casino entertainment. 


The Technician will develop and maintain working relationships with various internal stakeholders, in addition to various external stakeholders including the player/public, vendors/suppliers, service provider and regulatory bodies in order to positively impact our player experience. This position may provide service at more than one site, which would involve travel.


Key Accountabilities:

  • Conducts varied and moderately complex technical work related to repairs and maintenance of all casino gaming equipment ensuring effective and efficient gaming operations.
  • Draws upon knowledge of gaming policies and procedures, as well as provides input into the development of gaming and operational practices within the confines of corporate standards.
  • Maintains customer service relationships with the service provider to assist in assuring that gaming operations practices are within the confines of corporate standards and facilitates client relations with players with respect to gaming policies and procedures.
  • Collaborates with peers to proactively and reactively resolve both technical and player issues and demonstrates innovative thinking by participating in the development of recommendations for new approaches to enhance our player experience.


    Minimum Required Qualifications

    Education and Experience

  • Recognized technical  degree or diploma in electronics or technology support;
  • 3 to 4 years previous technical (hardware) experience or related background;
  • Previous customer service experience is required;
  • Equivalent combination of education and/or experience will be considered.

    Technical Requirements

  • Thorough understanding of Casino operation and associated repairs;
  • Thorough understanding of Casino Standards, Policies and Procedures;
  • Thorough knowledge of the gaming systems and modules (including Casino Management system, CasinoLink, Player Card), MP2, the communications rack and its functionality;
  • Ability to comprehend and apply internal control concepts, verifications and procedural review requirements;
  • Ability to compile and analyse information and make informed decisions based on timeliness, cost implications, effect on operations, effect on public relations;
  • Organizational skills that include attention to detail;
  • Proven ability to provide leadership and direction to others;
  • Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;
  • Excellent interpersonal skills;
  • Excellent written and verbal communication skills;
  • Excellent problem solving and analytical thinking/innovation;
  • Strong computer skills – MS office suite;
  • General business acumen.


    Working Conditions:

  • Ability to work flexible hours (shift work);
  • Some heavy lifting is required.

Employment term: This is a FT Temporary role.  Term of employment would be May 1 - Nov 30, 2019


Please Note: This opportunity will remain open until a qualified candidate pool has been established.

Please Note: Candidates must be legally entitled to work in Canada.

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